OUR RETURNS POLICY At Dufins, your satisfaction is our priority. If you are not happy with your order for any reason, simply contact us within 30 days of receiving your item and we will make it right.
HOW TO RETURN AN ITEM To be eligible for a return, items must be sent back to us in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.
To start a return, please contact our support team via our Contact Us page or email us at support@dufins.com. We will respond promptly with return instructions.
IMPORTANT — PLEASE DO NOT REFUSE DELIVERY If you wish to return an item, please accept the delivery first and then contact us to arrange the return. Refusing delivery does not guarantee a full refund, as we are unable to process refunds until the item has been received and inspected by our team.
ORDER CANCELLATIONS Orders that are already in transit cannot be cancelled. Once your return has been received and inspected, your refund will be processed within 5 to 7 working days.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS If you receive an item that is damaged, faulty or not what you ordered, please contact us as soon as possible through our Contact Us page or at support@dufins.com with the following details:
We will resolve the issue as quickly as possible.
By placing an order with Dufins, you confirm that you have read and agreed to this returns policy.