OPERATIONAL POLICIES & TERMS OF USE:
Document Updated on September 30, 2026.
DFX Global Digital, a limited liability company duly organized under the laws of the State of Wyoming, United States, Employer Identification Number (EIN) 98-1972939, with its principal office at 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.
For the DFX Global Digital platforms to operate effectively, you, the USER, must keep your registration information complete and up to date and remain informed of all matters involving the company’s operations, including orders, status updates, complaints, return criteria, and any changes to our terms of service, while safeguarding the privacy of your data and providing a safe and satisfactory experience.
Please read these Operational Policies & Terms of Use carefully. If you require any additional information or clarification, you may contact us through our customer service channels at support@dufinsstores.com.
DFX Global Digital reserves the right to update this document at any time. Changes will become effective once they are duly disclosed through any communication channel. Continued use of the DFX Global Digital platforms will constitute full acceptance of any such changes.
By using the DFX Global Digital digital platforms, you accept this document in its entirety and expressly declare that you have READ and AGREED to all provisions set forth herein, thereby becoming automatically bound by these guidelines.
I — REGISTRATION AND KNOW YOUR CUSTOMER (KYC) PROCESS
1.1. When creating an account on the DFX Global Digital digital platforms, the USER will receive access credentials: login and password.
1.2. Access must be made using the information provided, ensuring that the USER’s experience can be controlled and audited by DFX Global Digital.
1.3. Access passwords are confidential, and all access credentials are personal and non-transferable. The USER is solely and exclusively responsible for maintaining and safeguarding passwords, as well as for all activities carried out through their use.
1.4. If a password is lost, the USER may request a new one through the “Forgot Password?” feature or by contacting support@dufinsstores.com
1.5. DFX Global Digital is not responsible for losses arising from easily identifiable passwords or the improper sharing of logins, passwords, and other confidential credentials that cause or may cause breaches of confidentiality and/or unauthorized access.
1.5.1. DFX Global Digital may not be held liable if other persons access the USER’s account due to weak and/or easily identifiable passwords, including any resulting improper processing of personal data, unwanted changes to registration information, access to confidential information, and/or other losses.
1.6. Upon any indication of an incident involving a breach of security mechanisms, DFX Global Digital reserves the right to immediately suspend, interrupt, or cancel the USER’s access account, without prior notice.
1.7. At the time of registration, the USER agrees to:
(a) provide true and accurate information when completing registrations; and
(b) promptly update such registration information whenever it changes, so that it remains current and accurate.
1.8. The USER is responsible for the data and information entered into the DFX Global Digital platforms, as well as for registrations, permissions, passwords, and manner of use, including, without limitation, information regarding payment methods, bank account numbers, and financial information.
1.9. If false and/or incomplete information or data is provided, DFX Global Digital reserves the right to immediately suspend, interrupt, and/or cancel the USER’s account, without prior notice and without prejudice to any other applicable penalties.
1.10. If the USER does not agree with any of the rules described herein, the USER must immediately notify DFX Global Digital, discontinue use of all digital platforms, and expressly request the removal of any information and data that may have been stored. Continued use is the USER’s responsibility.
II — SHIPPING POLICY
2.1. In the online store operated by DFX Global Digital, all products are shipped directly by our suppliers located abroad. Unlike traditional stores that maintain local inventory, we operate under a dropshipping model, under which orders are placed through our online stores and forwarded to the supplier, who ships the product directly to the address provided by the USER.
2.1.1. The process works as follows: after payment is confirmed, the supplier receives the order and begins the picking and shipping process. This stage may take 3 (three) to 5 (five) business days to be completed.
2.1.2. Once the product has been shipped/posted, the delivery timeframes below apply. These timeframes refer only to transit time after the order has been processed:
• United Kingdom: 6 to 9 business days (Monday to Friday)
• United States: 6 to 9 business days (Monday to Friday)
• Australia: 7 to 10 business days (Monday to Friday)
2.2. The delivery timeframes above are estimates and may vary due to customs, local postal services, peak periods, holidays, or other factors beyond our control. They are counted in business days only, from Monday to Friday, and do not include Saturdays, Sundays, or public holidays.
2.3. For payment methods subject to delayed confirmation, manual review, or processing by a third-party payment provider, payment confirmation may take 1 (one) to 3 (three) business days, which may affect the start of the shipping period and, consequently, the final delivery date.
2.3.1. The delivery timeframes stated above apply to standard urban and metropolitan service areas. Deliveries to remote or hard-to-access locations may take up to 10 (ten) additional business days. In areas subject to delivery restrictions, products may need to be collected from a local postal service branch, carrier facility, or designated pickup point, as applicable.
2.4. After making a purchase, the USER will receive a tracking code to follow the order throughout transit until delivery. This transparency allows the USER to track the location of the product. Products will be shipped through the local postal service or another carrier, at DFX Global Digital discretion.
2.4.1. The tracking code will be provided to the USER within up to 5 (five) business days after shipment and will be sent by email.
2.5. Although DFX Global Digital makes every effort to ensure prompt delivery, international transportation is subject to several factors that may delay receipt of the package. These include customs procedures and inspections (taxes and clearance); strikes or work stoppages by postal services, carriers, or customs authorities; periods of high demand, such as holidays and seasonal peaks; and delivery restrictions, including remote or hard-to-access locations.
2.6. In such cases, the delivery timeframe may be extended for the period necessary to resolve the issue, and DFX Global Digital will not be directly liable for such delays, since its role in the operational chain is limited to connecting the USER with the supplier.
2.7. All products are shipped with insurance against loss. In the event of a confirmed loss during transportation, the USER will be refunded the full amount paid.
2.8. If the product is not delivered within 120 (one hundred and twenty) business days after shipment, the USER may request a full refund of the amount paid and may keep the product if it is subsequently delivered.
2.9. If the USER purchases more than one product, the items may be shipped in separate packages due to different suppliers and places of origin.
2.10. Cancellation, return, refund, and withdrawal rights shall be governed by the mandatory consumer protection laws applicable in the USER's country or region. Without limiting such rights, consumers in the United Kingdom may have a statutory right to cancel qualifying distance purchases within the applicable statutory cancellation period; consumers in Australia retain all non-excludable rights and consumer guarantees available under the Australian Consumer Law; and consumers in the United States retain any non-waivable rights available under applicable federal or state law. To exercise any applicable cancellation or return right, the USER must submit the request through DFX Global Digital fficial channels email: support@dufinsstores.com. Any return or refund shall be handled in accordance with the conditions permitted or required by applicable law.
2.11. DFX Global Digital operates under a dropshipping model in which products may be fulfilled and shipped by independent international suppliers. To the fullest extent permitted by applicable law, DFX Global Digital shall not be liable for acts or omissions of independent suppliers that are outside its reasonable control. Nothing in this clause excludes, restricts, or limits any mandatory consumer right, statutory guarantee, remedy, or liability that cannot lawfully be excluded or limited.
III — GENERAL SHIPPING & RETURN CONDITIONS
3.1. For an order to be delivered correctly and within the estimated timeframe, the USER must observe the following important guidelines regarding the delivery address and receipt of the order:
3.1.1. The USER must provide a complete, correct, and up-to-date address at the time of purchase. Incorrect, incomplete, or outdated addresses may cause delays or even result in the package being returned to the sender. The USER is fully responsible for the information provided.
3.1.2. The USER must also ensure that a person is available at the address provided to receive the order. If no person authorized to receive the package is present, delivery may not be completed by the postal service and/or carrier.
3.1.3. The number of delivery attempts and the procedure following an unsuccessful delivery will depend on the rules and operational practices of the applicable postal service, carrier, and destination location. If delivery cannot be completed, the package may be redirected to a branch, carrier facility, or designated pickup point, or may be returned to the sender, as applicable.
3.1.4. Any collection period, storage fee, return procedure, or other consequence applicable to an undelivered package will be determined by the relevant postal service, carrier, or pickup point and by applicable law. The USER is responsible for collecting the package within the period communicated by the relevant logistics provider.
3.1.5. DFX Global Digital is not responsible for products that are not delivered due to the absence of the recipient/authorized person and/or because of incorrect or incomplete addresses.
3.1.6. If the package is returned to the sender because the USER provided an incorrect or incomplete address, or because the recipient/authorized person was absent, no new delivery attempt will be made. If the USER wishes to have the product shipped again, a new shipping fee must be paid by the USER.
3.2. If the USER decides to cancel the order under the circumstances described above due to an address error, failed delivery, non-collection, or another circumstance attributable to the USER, an administrative fee of 40% (forty percent) of the total purchase amount may be charged to cover operational expenses, to the extent permitted by applicable law. This fee shall not apply where the cancellation or refund results from a mandatory statutory consumer right that cannot be waived or restricted.
3.3. Although DFX Global Digital covers shipping costs and import taxes, any additional charges that may arise during the delivery process must be monitored and addressed by the customer.
3.4. If the product is not delivered within 120 (one hundred and twenty) business days after shipment, the USER may request a full refund or reshipment through DFX Global Digital’s official channels, subject to any more favorable mandatory rights provided by applicable law. The USER must monitor the tracking information sent by email and contact DFX Global Digital through its official channels. If a refund is issued and the product is subsequently delivered, clause 2.8 shall apply.
3.5. Priority Processing is an optional service for customers who want their order to receive internal processing priority. This service does not change the carrier’s delivery timeframe, which remains as stated at the time of purchase.
3.6. To the fullest extent permitted by applicable law, DFX Global Digital shall not be liable for delivery delays caused by holidays, strikes affecting postal services or carriers, customs actions, natural events, transportation disruptions, or other circumstances beyond its reasonable control. Nothing in this clause excludes or limits any mandatory consumer right or any liability that cannot lawfully be excluded.
3.7. Reverse logistics for returns, exchanges, or the exercise of any applicable cancellation or withdrawal right will be carried out through the logistics partners, carriers, or designated pickup/drop-off points communicated by DFX Global Digital according to the USER’s location and the logistics options available in the destination country or region.
3.7.1. If the USER uses a return method other than the method reasonably designated by DFX Global Digital without prior authorization, DFX Global Digital may decline to reimburse additional shipping or logistics costs resulting from that choice, to the extent permitted by applicable law. This clause does not limit any mandatory right of the USER to use another return method or to obtain reimbursement where required by applicable law.
3.8. DFX Global Digital will provide the USER with appropriate return instructions and logistics addresses according to the USER’s location. The USER must go to the designated pickup/drop-off point and comply with the previously communicated deadline, procedure, and method.
3.9. The USER’s unjustified refusal or failure to follow reasonable return instructions made available by DFX Global Digital may be treated as abandonment of a voluntary return request and may affect eligibility for a refund, exchange, or reshipment under DFX Global Digital’s voluntary policies. Nothing in this clause limits any mandatory statutory consumer right or remedy that cannot be waived or restricted.
3.10. The USER must act in good faith and cooperate with reasonable return and logistics procedures communicated by DFX Global Digital. The USER may not deliberately adopt contradictory, abusive, or obstructive conduct intended to impose unnecessary obligations or costs on DFX Global Digital when a reasonable and legally compliant logistics solution has been made available. This clause shall always be interpreted subject to the USER’s mandatory rights under applicable consumer protection law.
3.11. In cases of suspected fraud, bad faith, abuse of the return process, or unjustified refusal to follow reasonable return procedures communicated to the USER, DFX Global Digital may, to the extent permitted by applicable law, temporarily suspend the relevant transaction or return process while a reasonable review is conducted and, where appropriate, report suspected unlawful conduct to the competent authorities. Nothing in this clause limits any mandatory consumer right or remedy.
IV — DATA PROTECTION
4.1. DFX Global Digital shall process and protect personal information in accordance with applicable United States federal and state privacy and data security laws, including, where applicable, the Florida Information Protection Act, Fla. Stat. § 501.171, the Florida Digital Bill of Rights, Fla. Stat. §§ 501.701 et seq., and other applicable consumer privacy, data protection, and information security requirements.
4.2. DFX Global Digital shall adopt reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and security of personal information collected, stored, processed, or otherwise handled in connection with its platforms and services.
4.3. Personal information shall be collected and processed only to the extent reasonably necessary for legitimate business purposes, including processing orders, completing payments, delivering products, providing customer support, preventing fraud, complying with legal obligations, and improving the services and functionality of the platforms.
4.4. Where applicable under privacy laws governing DFX Global Digital, consumers may request access to, correction of, or deletion of their personal information and may exercise other privacy rights provided by applicable law. Requests shall be submitted through the official communication channels made available by DFX Global Digital.
4.5. In the event of a data security incident involving personal information, DFX Global Digital shall take reasonable measures to investigate, contain, and remediate the incident and shall provide any notices required under applicable federal or state law, including the Florida Information Protection Act.
4.6. DFX Global Digital may engage third-party service providers to process personal information when necessary for the operation of its business, including payment processors, technology providers, logistics providers, customer service platforms, and other service providers. Such processing shall be subject to applicable contractual, confidentiality, privacy, and security requirements.
4.7. For privacy-related matters, DFX Global Digital designates LUAN LEAL SOCIEDADE INDIVIDUAL DE ADVOCACIA as its Privacy Contact, acting through its legal and technical team and represented by attorney LUAN LEAL PEREIRA SOUSA, who may be contacted at contato@lealsousaadvogados.com.br.
V — RESPONSIBILITIES
5.1. DFX Global Digital is not responsible for the truthfulness, reliability, or content of information provided by the USER when using its platforms. The USER is solely responsible, both civilly and criminally, for the handling and use of such information.
5.2. DFX Global Digital will respond to requests or support tickets submitted by the USER through its official channels within a maximum of 72 (seventy-two) hours.
5.3. To the fullest extent permitted by applicable law, DFX Global Digital shall not be liable for delays, interruptions, or operational errors caused by events outside its reasonable control, including carrier disruptions, customs actions, third-party service outages, natural events, or other external circumstances. This limitation does not apply to losses arising from DFX Global Digital’s own breach, willful misconduct, gross negligence, or any obligation or liability that cannot lawfully be excluded or limited.
5.4. If there is any indication of irregular use of the platforms by the USER, DFX Global Digital may file a report with the competent authorities for investigation.
5.5. DFX Global Digital commitments regarding the security and privacy of data and information collected from customers, leads, business partners, employees, and members are set out in its Privacy Policy, available on the official DFX Global Digital website.
5.6. DFX Global Digital operates under a dropshipping model in which products may be fulfilled and shipped directly by international suppliers from the country of origin to the address provided by the USER. Although DFX Global Digital makes every effort to ensure prompt delivery, international transportation is subject to several factors that may delay receipt of the package, including customs procedures and inspections (taxes and clearance); strikes or work stoppages affecting postal services, carriers, or customs authorities; periods of high demand, such as holidays and seasonal peaks; and delivery restrictions, including remote or hard-to-access locations. Any limitation of liability relating to such circumstances shall apply only to the extent permitted by applicable law and shall not restrict mandatory consumer rights.
5.7. By using the platform, the USER acknowledges the risks of delivery delays, while DFX Global Digital LLC states that it will issue clear and prominent notices if circumstances arise that affect and/or may affect previously stated delivery timeframes.
5.8. To the fullest extent permitted by applicable law, DFX Global Digital LLC’s aggregate liability arising out of or relating to a specific order shall not exceed the total amount paid by the USER for that order. This limitation does not apply to fraud, proven willful misconduct, gross negligence, death or personal injury where liability cannot lawfully be limited, or any mandatory consumer right, statutory guarantee, remedy, or other liability that cannot be excluded or limited by agreement.
VI — GENERAL PROVISIONS
6.1. Products purchased through the DFX Global Digital platforms are of international origin and may include technical specifications, packaging, manuals, or labels in a foreign language. The USER is responsible for verifying compatibility with the laws, technical requirements, and standards applicable in the destination country or region.
6.2. This instrument and any attachments will prevail over any prior verbal negotiation or document exchanged between the parties.
6.3. By using the DFX Global Digital digital platforms, you accept this document in its entirety and expressly declare that you have READ and AGREED to all provisions set forth herein, thereby becoming automatically bound by these guidelines.
6.4. These Terms and any non-contractual obligations arising out of or relating to them shall be governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles. Subject to any mandatory consumer protection or jurisdiction rules that apply in the USER’s country or place of residence, the state and federal courts located in Miami-Dade County, Florida shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the platforms, or any order. Nothing in this clause deprives the USER of any non-waivable right to bring a claim before another court or authority where applicable law so provides.
Operational Policies & Terms of Use
Last Updated on September 30, 2026.
🏠 DFX GLOBAL DIGITAL LLC
Employer Identification Number (EIN): 98-1972939
📍 Principal Office: 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
📧 support@dufinsstores.com