Exchange and Return Policies

CONDITIONS FOR EXCHANGE OR RETURN

The Dufins team is continuously investing in policies to ensure our customers always leave satisfied. You can request the exchange or return of a product within 7 calendar days after receiving it. The following conditions must be observed:

• The product must be returned in its original packaging.
• The product must be returned without signs of use or consumption, i.e., in the same condition it was received.
• The product must be returned with attached tags (or protectors), manuals, and all accompanying accessories.

IMPORTANT: We will not accept returns if the above conditions are not respected.

HOW TO REQUEST AN EXCHANGE OR RETURN Send an email to support@dufinsstores.com and provide the following information:

• Product name.
• Order number.
• Email registered in the purchase.
• Reason for exchange or return.
• IMAGE OR VIDEO THAT PROVES THE DEFECT, IF APPLICABLE.

Once all aspects of the product return are confirmed, we will provide you with the address for returning the product and refund the paid amount for the product and shipping.

REFUND METHODS Credit card refund: This refund may appear on your credit card statement within two billing cycles after the completion of the return through the payment gateway. TED - Transfer to the customer's account, which can be processed within 10 business days after confirming the return. THE TRANSFER CANNOT BE MADE TO A THIRD-PARTY ACCOUNT.